Your questions about legal rights and account protection
Your deposit is held in a segregated escrow account separate from our operating funds. If we cease operations, your balance is returned to the payment method you used to deposit. We notify all account holders and provide a 90-day withdrawal window.
Your bet history, win/loss records and payment history are visible only inside your account dashboard. We use this data to detect unusual activity, prevent fraud and comply with tax obligations. You can export or delete your account at any time.
Yes. These payment partners are regulated in Indonesia. We verify your identity before processing any withdrawal, and funds are sent directly from our escrow to your registered payment account—never routed through a third party.
Account closure takes under 24 hours. Your remaining balance is withdrawn to your chosen payment method (DANA, OVO, GoPay or QRIS) automatically. Verification takes under five minutes; funds arrive in your wallet within one minute.
Only your assigned support agent sees your name, email and payment method when you write in. Passwords are never visible to support. Conversations are logged and encrypted. You can request a conversation transcript at any time.
We operate where local law permits and follow all regulations governing payment processing, anti-money-laundering and consumer data protection in your region. Access or eligibility depends on local law.
Yes. Go to Settings → Legal Requests → Download Data. A CSV file with all your deposits, withdrawals, wagers and results is generated within 24 hours and sent to your registered email.
